Privacy Policy

Coffeepass (Pty) Ltd (“CoffeePass”, “we”, “us”, or “our”) operates the CoffeePass membership platform and the mycoffeepass.app website. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services.

By using CoffeePass, you agree to the collection and use of information in accordance with this policy. If you do not agree with the terms of this policy, please do not access or use our services.

We may collect the following types of information:

• —Account information: Name, email address, and password when you create an account or join the waitlist.
• —Usage information: Information about how you interact with our platform, including café visits, redemptions, and in-app behaviour.
• —Device information: Device type, operating system, and unique device identifiers.
• —Communication data: Information you provide when you contact us or respond to our communications.

We use the information we collect to:

• —Provide, maintain, and improve the CoffeePass platform and membership services
• —Process your membership and manage your account
• —Send you service updates, launch communications, and product information where you have consented
• —Respond to your enquiries and provide customer support
• —Understand how members use our platform to improve the experience
• —Comply with applicable legal obligations

We do not sell your personal information. We may share your information in the following limited circumstances:

• —Café partners: Aggregated, anonymised usage data may be shared with partner cafés. We do not share individually identifiable information with café partners without your explicit consent.
• —Service providers: We work with trusted third-party providers who process information on our behalf under strict data processing agreements.
• —Legal requirements: We may disclose your information where required by law or to protect the rights, property, or safety of CoffeePass, our members, or others.

We retain your personal information for as long as your account is active or as needed to provide you with our services. You may request deletion of your account and associated data at any time by contacting us at support@mycoffeepass.app.

Depending on your jurisdiction, you may have the right to:

• —Access the personal information we hold about you
• —Request correction of inaccurate information
• —Request deletion of your personal information
• —Object to or restrict the processing of your information
• —Withdraw consent where processing is based on consent

To exercise any of these rights, please contact us at support@mycoffeepass.app.

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

We use cookies and similar tracking technologies to operate and improve our website and platform. You can control cookie settings through your browser preferences. Note that disabling certain cookies may affect the functionality of our services.

We may update this Privacy Policy from time to time. We will notify you of any material changes by updating the “Last updated” date at the top of this policy and, where appropriate, by notifying you directly. Your continued use of CoffeePass following any changes constitutes your acceptance of the updated policy.

If you have any questions about this Privacy Policy or our data practices, please contact us at:

Coffeepass (Pty) Ltd
support@mycoffeepass.app